--- title: Pixalate’s self-service portal provides transparency and support description: At Pixalate, we pride ourselves on first-class customer support that provides detailed fraud insights, analysis, and answers to quality questions. To help clients prevent cross-channel ad fraud, we are releasing a self-service portal to give clients 24/7 access to this information. image: https://www.pixalate.com/hubfs/Blog_Media/Blog%20photos/pixalate-customer-support-portal.png --- [![pixalate-full-logo](https://www.pixalate.com/hs-fs/hubfs/Pixalate_Logos/pixalate-full-logo.jpg?width=150&height=60&name=pixalate-full-logo.jpg "pixalate-full-logo")](https://www.pixalate.com) Search **Menu** ** ** ![](https://www.pixalate.com/hubfs/Blog_Media/Blog%20photos/pixalate-customer-support-portal.png) [Company News](https://www.pixalate.com/blog/topic/company-news) | 2 min read # Pixalate’s self-service portal provides transparency and support Written by [Pixalate](https://www.pixalate.com/blog/author/pixalate) Mar 14, 2019 10:43:56 AM At Pixalate, we pride ourselves on first-class customer support that provides detailed fraud insights, analysis, and answers to media quality questions. As part of our work in helping clients prevent cross-channel ad fraud, we are releasing a self-service portal to give clients 24/7 access to this information. The Customer Portal works in tandem with our detailed dashboards and our dedicated customer success staff; the three services form the most complete fraud monitoring, prevention, and analysis in the marketplace. The Customer Support Portal was created based on client feedback and includes: - Detailed information about our[ Analytics](https://www.pixalate.com/products/analytics/), [Blocking](https://www.pixalate.com/products/blocking/), and [Media Ratings Terminal](https://www.pixalate.com/products/mrt/) (MRT) products - General information and FAQs The Customer Support Portal brings our customers another tool to further their effective cross-channel fraud prevention. The fraud landscape is constantly changing, and, to keep our customers at the forefront, we have created the portal to provide: - Transparency: Customers have direct access to detailed information about Pixalate’s fraud solutions and product features - Empowerment: The Customer Support Portal enables clients to learn independently about our fraud capabilities - Best practices: Customers can rely on the Customer Support Portal as a “source of truth” which will always contain the most up-to-date information about Pixalate’s full suite of products and their adherence to industry standards Preventing fraud across display, mobile, in-app and video channels requires solutions that employ multiple parallel approaches. Our Customer Support Portal is one example of how Pixalate builds services that coordinate to meet business needs while growing media quality. *Want to learn more about Pixalate’s products? Schedule a demo:* [![Schedule a Demo](https://no-cache.hubspot.com/cta/default/2364596/6f2a62ce-7206-49c7-b731-de33bf017a79.png)](https://cta-redirect.hubspot.com/cta/redirect/2364596/6f2a62ce-7206-49c7-b731-de33bf017a79) More information about the Customer Support Portal can be found below: ### **Pixalate Analytics** The Analytics section in the Customer Support Portal includes information about: - Onboarding and integration - Detailed information about the various reports included in Analytics - FAQs ### **Pre-bid Blocking** ![blocking-support-portal](https://www.pixalate.com/hs-fs/hubfs/Blog_Media/Blog%20photos/blocking-support-portal.jpg?width=600&name=blocking-support-portal.jpg) The Blocking section in the Customer Support Portal includes information about: - Overview and schema of all pre-bid blocklists - Best practices for implementing and maintaining all pre-bid blocklists - FAQs about Pixalate’s pre-bid Blocking ### **Media Ratings Terminal** ![mrt-support-portal](https://www.pixalate.com/hs-fs/hubfs/Blog_Media/Blog%20photos/mrt-support-portal.jpg?width=600&name=mrt-support-portal.jpg) The Media Ratings Terminal (MRT) section in the Customer Support Portal includes information about: - Breakdown of all insights provided in the MRT, including domain and app insights - How to create[ custom dashboards](https://blog.pixalate.com/media-ratings-analytics-update-custom-discovery-dashboard) - Understanding our[ App Trend Reports](https://blog.pixalate.com/mobile-advertising-trends-advertising-app-reports) - Seller Trust Index criteria and definitions - FAQs about the Media Ratings Terminal Schedule a demo to learn more about Pixalate’s solutions and commitment to eradicating ad fraud: [![Schedule a Demo](https://no-cache.hubspot.com/cta/default/2364596/6f2a62ce-7206-49c7-b731-de33bf017a79.png)](https://cta-redirect.hubspot.com/cta/redirect/2364596/6f2a62ce-7206-49c7-b731-de33bf017a79) ### Search Blog Search ### Follow Pixalate ### Subscribe to our blog *By entering your email address and clicking Subscribe, you are agreeing to our [Terms of Use ](https://www.pixalate.com/terms)and [Privacy Policy.](https://www.pixalate.com/privacypolicy) Previous Story [← Pixalate Week in Review: March 4 - 8, 2019](https://www.pixalate.com/blog/programmatic-ad-fraud-news-week-in-review-march-8-2019) [** ](https://www.pixalate.com/blog) Next Story [Pixalate Week in Review: March 11 - 15, 2019 →](https://www.pixalate.com/blog/programmatic-ad-fraud-news-week-in-review-march-15-2019) ## You May Also Like These Stories on Company News [![](https://www.pixalate.com/hubfs/Pixalate%20Launches%20DEFASED%20Pre-Bid%20Blocklist%20A%20Daily%20Updated%20List%20of%20Apps%20Delisted%20From%20oku%2c%20Amazon%20Fire%20TV%2c%20Apple%20TV%2c%20Samsung%2c%20and%20LG.jpg) ](https://www.pixalate.com/blog/pixalate-launches-defased-pre-bid-blocklist-for-ctv-a-daily-updated-list-of-apps-delisted-from-roku-amazon-fire-tv-apple-tv-samsung-and-lg) [Company News](https://www.pixalate.com/blog/topic/company-news) ### [Pixalate Launches DEFASED Pre-Bid Blocklist for CTV: Daily Updated List of Apps Delisted From Roku, Amazon Fire TV, Apple TV, Samsung, and LG — With App ID, App Name, Removal Date for 100+ Countries](https://www.pixalate.com/blog/pixalate-launches-defased-pre-bid-blocklist-for-ctv-a-daily-updated-list-of-apps-delisted-from-roku-amazon-fire-tv-apple-tv-samsung-and-lg) Mar 13, 2026 9:00:00 AM | 3 min read [![](https://www.pixalate.com/hubfs/Pixalate%20Introduces%20Mobile%20App%20Pre-Bid%20Blocklist%20That%20Identifies%20Known%20Dangerous%20and%20Fraudulent%20Sources%20Unified%20Feed%20With%209%20Risk%20Reason%20Codes%20for%20Ad%20Industry.jpg) ](https://www.pixalate.com/blog/pixalate-introduces-mobile-app-pre-bid-blocklist-that-identifies-known-dangerous-and-fraudulent-sources) [Company News](https://www.pixalate.com/blog/topic/company-news) ### [Pixalate Introduces Mobile App Pre-Bid Blocklist That Identifies Known Dangerous and Fraudulent Sources: Unified Feed With 9 Risk Reason Codes for Ad Industry](https://www.pixalate.com/blog/pixalate-introduces-mobile-app-pre-bid-blocklist-that-identifies-known-dangerous-and-fraudulent-sources) Mar 11, 2026 3:02:10 PM | 4 min read [![](https://www.pixalate.com/hubfs/Pixalate%20Launches%20DEFASED%20Pre-Bid%20Blocklist%20A%20Daily%20Updated%20List%20of%20Apps%20Delisted%20From%20the%20Google%20Play%20and%20Apple%20App%20Stores.jpg) ](https://www.pixalate.com/blog/pixalate-launches-defased-pre-bid-blocklist-a-daily-updated-list-of-apps-delisted-from-google-play-and-apple-app-store) [Company News](https://www.pixalate.com/blog/topic/company-news) ### [Pixalate Launches DEFASED Pre-Bid Blocklist: A Daily Updated List of Apps Delisted From Google Play and Apple App Store — With Bundle ID, App Name, Removal Date for 100+ Countries](https://www.pixalate.com/blog/pixalate-launches-defased-pre-bid-blocklist-a-daily-updated-list-of-apps-delisted-from-google-play-and-apple-app-store) Mar 6, 2026 8:00:01 AM | 4 min read ** ### Subscribe to our blog *By entering your email address and clicking Subscribe, you are agreeing to our [Terms of Use ](https://www.pixalate.com/terms)and [Privacy Policy.](https://www.pixalate.com/privacypolicy) ![pixalate-logo-red-small](https://www.pixalate.com/hs-fs/hubfs/2018NewTemplate/pixalate-logo-red-small.png?width=208&name=pixalate-logo-red-small.png "pixalate-logo-red-small") ** By entering your email address and clicking Subscribe, you are agreeing to our [Terms of Use](https://www.pixalate.com/terms) and [Privacy Policy](https://www.pixalate.com/privacypolicy) Products [Analytics](https://www.pixalate.com/products/analytics) [Blocking](https://www.pixalate.com/products/blocking) [Media Rating Terminal](https://www.pixalate.com/products/mrt) [Publisher Trust Indexes](https://www.pixalate.com/rankings/?group=app&reportId=publisherTrustIndex) [Seller Trust Indexes](https://www.pixalate.com/rankings/?group=app&reportId=publisherTrustIndex) [IoT Device Rankings](https://www.pixalate.com/rankings/?group=app&reportId=iotDeviceReach) Resources [Blog](https://blog.pixalate.com/) [Press](https://www.pixalate.com/press) [Careers](https://www.pixalate.com/jobs) [Team](https://info.pixalate.com/pixalate-leadership-team) Contact Email [** sales@pixalate.com ](mailto:sales@pixalate.com) [** privacy@pixalate.com ](mailto:privacy@pixalate.com) US: [** +1 888 749 2528 ](tel:+1%20888%20749%202528) EU: [** +44 (0)800 011 2050 ](tel:+44%20(0)800%20011%202050) Slack: [Join ATSAPI Slack Channel ](https://atsapi-pixalate.slack.com/join/shared_invite/zt-10dtow5cj-OEtlNr5yzJkrZMQUqcEEow#/shared-invite/email) Offices Global Offices US 1775 Greensboro Station Place, Suite 425, McLean, VA 22102 UK 20 North Audley Street London, W1K 6WE, United Kingdom EU 10 Earlsfort Terrace Dublin 2, D02 T380, Ireland Singapore 10 Anson Road, #22-02 International Plaza, Singapore 079903 [![facebook](https://www.pixalate.com/hubfs/footer/icons/facebook.png) ](https://www.facebook.com/pixalate) [![x](https://www.pixalate.com/hubfs/footer/icons/twitter-x.png) ](https://twitter.com/pixalateinc) [![linkedin](https://www.pixalate.com/hubfs/footer/icons/linkedin.png) ](https://www.linkedin.com/company/pixalate) ![wechat](https://www.pixalate.com/hubfs/footer/icons/wechat.png) [![slack](https://www.pixalate.com/hubfs/footer/icons/slack.png) ](https://atsapi-pixalate.slack.com/join/shared_invite/zt-10dtow5cj-OEtlNr5yzJkrZMQUqcEEow#/shared-invite/email) [Terms of Use](https://www.pixalate.com/terms) [Privacy Policy](https://www.pixalate.com/privacypolicy) [GDPR Compliance](https://www.pixalate.com/gdpr) Disclaimer Copyright © 2025 Pixalate [Back to top **](https://www.pixalate.com/blog/self-service-customer-support-portal#) # Disclaimer Disclaimer: The content of this page reflects Pixalate’s opinions with respect to the factors that Pixalate believes can be useful to the digital media industry. Any proprietary data shared is grounded in Pixalate’s proprietary technology and analytics, which Pixalate is continuously evaluating and updating. Any references to outside sources should not be construed as endorsements. Pixalate’s opinions are just that - opinion, not facts or guarantees. Per the MRC, “'Fraud' is not intended to represent fraud as defined in various laws, statutes and ordinances or as conventionally used in U.S. Court or other legal proceedings, but rather a custom definition strictly for advertising measurement purposes. Also per the MRC, “‘Invalid Traffic’ is defined generally as traffic that does not meet certain ad serving quality or completeness criteria, or otherwise does not represent legitimate ad traffic that should be included in measurement counts. Among the reasons why ad traffic may be deemed invalid is it is a result of non-human traffic (spiders, bots, etc.), or activity designed to produce fraudulent traffic.” ** ** *By clicking Download and entering your email address, you are agreeing to our [Terms of Use](https://www.pixalate.com/terms) and have read and acknowledge our [Privacy Policy](https://www.pixalate.com/hubfs/2024-08-20_Pixalate_Privacy_Policy.pdf). *Copyright © 2025 Pixalate** * * * * * * * * * * * * * * * * * * * * * * * * * * * * × ## Subscribe to the Pixalate Blog The first step in ad fraud prevention. Loading... By entering your email address and clicking Submit, you are agreeing to our [Terms of Use](https://www.pixalate.com/terms) and [Privacy Policy](https://www.pixalate.com/privacypolicy). ![pixalate-logo-white](https://www.pixalate.com/hubfs/Blog_V2_08_26_2016/logo/Pixalate_Logo_WHITE.png) ##### Contact Us12 Loading... ![pixalate-logo-white](https://www.pixalate.com/hubfs/Blog_V2_08_26_2016/logo/Pixalate_Logo_WHITE.png) ##### Download GSTI Loading... Schedule your demo today Please complete all fields Loading... By entering your email address and clicking Submit, you are agreeing to our [Terms of Use](https://www.pixalate.com/terms) and [Privacy Policy](https://www.pixalate.com/privacypolicy). * * * * *